Refund and Cancellation Policy - flatandmate.in

flatandmate.in Refund and Cancellation Policy

Welcome to flatandmate.in, your trusted platform for finding the perfect flatandmate. To ensure a transparent and enjoyable experience, we’ve outlined our Refund and Cancellation Policy for the two subscription plans we offer: the DIY Plan and the RM Plan (Relax Plan).

DIY Plan (Do It Yourself)

The DIY Plan gives you 30 days of Premium access to contact other users via call/chat and view detailed listings. Here’s what you need to know:

Refund Eligibility Refund Breakdown
  • If you are unable to find a suitable flatandmate within the first 30 days of your subscription, you may request a refund.
  • Refunds can only be requested after the subscription period has ended.
  • For the ₹599 plan:
    • ₹379 (Value of Service) + ₹220 (Platform Fees and applicable taxes).
  • Only the "Value of Service" portion is eligible for a refund.

RM Plan (Relax Plan)

The RM Plan includes personalized assistance from a Relationship Manager (RM) who will help you find a flatandmate and arrange property visits.

What’s Included Refund Policy
  • A dedicated RM will contact you within 24 hours of payment confirmation.
  • The RM will coordinate flatandmate/property arrangements on your behalf, exclusively over the phone.
  • Support is available on working days from 10:00 AM to 6:00 PM (excluding Sundays and public holidays).
  • You can request a refund after 30 days of payment.
  • If fewer than 10 visits were arranged by the RM, you are eligible for a 50% refund.
  • No refund is provided if 10 or more visits have been arranged.

Conditions for Refunds:

  • Refunds are not applicable if you fail to respond to your RM’s communication (calls or messages) over several consecutive days.
  • If you do not engage with the RM after property visits or flatandmate meetings, you will be ineligible for a refund.

Note to Users:

Before making a purchase, ensure you have reviewed and agreed to the refund policy. By purchasing, you acknowledge acceptance of these terms.

For any inquiries or further clarification, feel free to contact our support team. Your satisfaction is our priority! Thank you for choosing flatandmate.in.